Returns & refunds
Last updated: 14 October 2026
For eligible UK online purchases, you can tell us you wish to cancel within 14 days after delivery, then return the item within a further 14 days. This statutory right is separate from any additional returns offer.
Contact support for return instructions. Our business address is not a parcel-return address. The return destination and any additional return window will be published before ordering opens.
How to request a return
Email support@27reedboutique.com with your name, order number and the item you want to return. You do not need to give a reason when exercising a statutory cancellation right. Requesting instructions does not make that right subject to our approval.
Condition and inspection
You may inspect and try on an item as you would in a shop. Please package it securely. Handling beyond what is necessary to establish its nature, characteristics and functioning may result in a lawful deduction for diminished value.
Return postage
For a change-of-mind return, the customer pays return postage where this was disclosed before purchase. Faulty, damaged or incorrectly supplied goods are treated separately under applicable consumer law; contact us to arrange an appropriate remedy and return method.
Refunds
For a statutory cancellation, the refund includes the standard outbound delivery charge and is made to the original payment method. It is due within 14 days of receiving the goods back or evidence of their return, whichever is earlier. A premium delivery upgrade need not be refunded.
Your rights
Sale items retain their statutory rights. This policy does not restrict rights relating to faulty or misdescribed goods. See UK returns and refunds guidance.
Business & support
- Store name
- 27 Reed
- Legal seller & payment handling
- Salampi Limited
- Business address
- Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Hong Kong
- support@27reedboutique.com
- Phone
- +44 330 053 3868